They promised me a new tablet for upgrading. Do Not Sell My Personal Information. , Mary Baker At that time, I spoke to about three different agents who told me to open the back of the phone. Once service is set up they send you monthly statement. Recent recommendations regarding this business are as follows: "DO NOT GO WITH … Mandeville, LA, Alexis Hamilton I've spent hours of my life trying to resolve issues that are still not addressed. The company is based in Dania, Florida. Prairieville, LA, G C As of January 8th, I still have not received the SIM card. Q Link Wireless customers can also keep their existing phone and phone number when they enroll in the Lifeline program, regardless of whether they own a flip phone, iPhone, Blackberry, or Samsung Galaxy. It must be nice drawing a pay check off of impoverished sick elderly people and screw around with them too for fun like that. I typically get about 5 to 10 minutes of data. My ZTE phone's touch screen completely malfunctioned and nothing could restore it. I filed a dispute with my card company and a complaint with the Federal Trade Commission. Qlink wireless is a major provider of Lifeline program, a federal assistance program that is responsible for providing fairly-priced mobile phone services to qualifying users and they have opportunity to Upgrade Qlink Wireless Phone any time. Our website collected and compiled various consumer reviews about Q Link Wireless and Safelink Wireless as well as customer ratings and recommendations for these brands. It offers eligible clients, their first smartphone at no cost in addition to free monthly data and calling. But internet, forget it. Five months worth of emails and I still don't have a Qlink phone that I can answer when I get a call. The next .5 Mbps if you are lucky. Still does not work. QLinkWireless ranks 74th among Mobile Carriers sites. Houston, TX, Falecia Waddell If you’re qualified for the Lifeline program, you’re eligible to receive a free phone from Q Link Wireless and get free monthly cell phone services. Akron, OH. I called it was automated and it asked me a couple questions and then it activated it for me. We need to figure out how to turn these crooks into the agency that is paying these extortionists! Thanks for the free phone. Qlink is now unreachable (2+ hour phone wait) and does not respond to the numerous messages I have sent them. Couldn't finish this call!2 months ago they offered me a new phone, discount on new phone or 5 G card. And good luck with trying to reach their "customer service" They are are jut ripping people off. ASKED TO SPEAK WITHSUPERVISOR NVER PICKED UP BUT THE EXPECTED WAIT TIME KEEP GOING UP FROM 14 TO17 TO 24 MIN ETC AS I WAITED!!! How We Rank Actually my phone was working fine until they forced me to upgrade to the 5G network now the phone does not work at all. reviews. I tried again I tried with a call back they said call back would take 3 to 5 days I can't wait 3 to 5 days without a phone I don't have a landline. I couldn't last any longer. They deserve Zero Stars! So I have been saving for a new phone so when I got this new sim I went ahead and got it. Find the best companies in Telecommunications category: Assurance Wireless and Q Link Wireless, Assurance Wireless vs Safelink Wireless, Q Link Wireless vs Safelink Wireless we manipulate or inflate a company's ranking for financial gain. The speed test shows a terrible 48KB not even one MB, worse than dial up. Why would Lucera instruct me to return her call when in fact there was no way to reach her? oh BTW? posted to this site in accordance with our Qlink is terrible!!! Q Link Wireless has the worst customer serives of any cell phone company! Your smartphone is your greatest tool to capture family hangouts food Q Link Wireless has a few shooting tips on how to take good photos with your … If this is typical of QLink "service" I would warn users to stay away. Q Link Wireless was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 259 reviews.. Q Link Wireless ranks 144 of 1535 in Telecommunications category. I got the new SIM card and have spent so far 12 hours either on hold or talking to non-helpful people. This has been going on for four consecutive months. I am 60 yrs old with medical problems and on the snap program. Being on a very low fixed income, the loss of that $60 was a HUGE loss. I held on for 35 min. Run & be aware of this company. WHEN I ENROLLED IN AUTO REFILL TO SAVE 5.00 A MONTH AND TOOK A SCREENSHOT TO MAKE SURE I DID THEY STILL CHARGED ME 30.00 AND WHEN I CALLED CUSTOMER SERVICE SUPPORT TO GET THIS FIXED I COULD BARELY UNDERSTAND THE LADY AND SHE WAS RUDE RUDE RUDE!!!! the average download speed is .02 Mbps. WORST CUSTOMER SERVICE ON THE PLANET. Qlink wireless gave me about 10 GB for a hotspot. They don't deserve government subsidies. I had no opportunity it is already listed this way. QLink sent a 5G upgrade sim card for my Lifeline smart phone they sent me because I'm on SSI Disability. Tech support never answered emails. It will likely take 30 minutes to write this review. Whatever the issue/help I may need from Customer/Technical Services, I am always directed to the Web Site for support, despite the fact that the information available may not address the problem. The Q Link Wireless ‘Always On’ guarantee means that you have unlimited text messages all month long, even when your free minutes or data run out. Turn data setting off and have to wait about 15 minutes for it to resume. 0. Get Visible. I email tech support.. 24-48! $75. Q Link Wireless Overview. The QLink agent placed the order for the SIM card. I spent all day attempting to resolve the issue with a representative to no avail. I … The Facebook Qlink people should be fired for ghosting everyone that asks for help then ignoring them and deleting them like they do. This has got to be the most incompetent 'company' I have ever known. Tech support is worthless, long wait and all is done turn it off...turn it on...take batter out...do a dance...once one of them was smart to reset something that took 24 hrs that did cure the issue but just once and every time I asked for it they refuse to admit it is their miserable setup and not the device. answered the phone. !I switch from SafeLink to qlink because my friend had qlink and she had free minutes free data and they was sending her a tablet. Sacramento, CA, Paul D. I'm not getting government paid data 4 months? Finally, he just told me to take it to a phone store to see if they could help me. investigated for authenticity, or if they violate our review Compare Q Link Wireless and Assurance Wireless pros and cons using consumer ratings with latest reviews. Prior to calling, I confirmed that my BYOP phone was compatible with QLink's service. I can't get any one to answer their phone to send a new sim card or to help switch me back to my old sim card and not sure if I messed it up to do that. I can't believe all these negative reviews. What a scam!! I found it impossible to get through to customer service on the phone. Conclusion: QLINK WIRELESS BASICALLY STINKS! "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. When I called the number Lucera provided and asked to be transferred to her office, I was informed by the agent that he had no idea who she was and he no capability to transfer a phone call. I never should have left. I switched to a newer phone than can handle 5g. Customer service is lousy - I often can't speak to someone in customer service, and when I do, it's a foreigner that I can't really understand. My advice is to just take what you get and appreciate it. Apn settings are one of the things. I'd like to share what I went through so others may benefit from my experience. Another govt program being abused by corporate America! This company goes above and beyond for their customers. IT Support Specialist (Former Employee) - Q Link Wireless - July 20, 2019 I am the type to give people a chance regardless of what the reviews say. Recent recommendations regarding this business are as follows: "Be patient", "Good luck … Best Company never suppresses user reviews—unless they are being I'm never coming back to that again.. As a test, Browser download indicated 45 mb download would take 2 hours. I called them wondering where my package is ? East Berlin, PA, Negan Mobile data quit working after my "monthly refill". So, I qualified for lifeline 12/2020! the said they sent it to my local post office and i should get my sim card in 1-3 days !? It's nearly May 2021, government paid unlimited data January 2921! Was unable to upload the documents required via the website. Then paid every month as they throttled my data within <5GB, and I had to pay more or the phone wouldn't work. Im supposedly on a no limit data plan and I only receive about 1M of data and the connection cuts off and resets. Now they shut the service off saying I have free service twice which is a total lie. My name is John and I want to thank Q Link for helping me, living in a nursing home, to be able to have a cell phone. Fortunately I have a phone in the house that only works with wi-fi that has a texting app on it so I'm using that to contact my family and I'm using my Wi-Fi to get on the internet. Q Link Wireless is a United States-based telecommunications company that provides wireless services to Lifeline eligible American consumers. She was kind enough to listen to my concerns. Fayetteville, GA, T I received the SIM card and the phone that I wanted to use, one of the employees was telling me that it was not compatible but it was. call them from our site. The phone they provide is about as basic as it gets, but I mean come on people, it's FREE. I quickly received sim card, like December 9? The company is based in Dania, Florida. . A computer came on and said they were busy but leave my number and at the next available service person would call me / here it is one week later and I'm still waiting. QLink is a subsidiary of Quadrant Holdings. New name but assuredly the same horrific service. Stay away. It has been almost a month that I have been approved for a free phone, and my account is still saying 'Verifying shipping pending" I called the 1-855-754-6543 number several times but I'm still getting the same message. Lately I've been given what they term unlimited data. So I love the service of Q Link and I am having fun playing with my new phone. THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN A LONG TIME!!!!!! This upsets me and the people I talk with. I was told by customer service that it's actually only 3G of high speed data and after that it is throttled. The carrier’s network coverage depends on the area, weather, signal strength, and traffic volumes, but over 97 percent of the geographic United States is covered. I recently got upgraded to 5g and had to get help from tech support to enable calls and texts on my new phone but the representative was very helpful and got my phone working in no time! Without this program I wouldn't have a phone. Washington, DC, Jack P Davis Jr. Never try to apply for job or upload documents using QLink, never. There Unlimited data plan gives you only 10GB's of Data. DO NOT WASTE TIME SIGNING UP WITH Q-LINK. information regarding our ranking algorithm. In either case, you will have to talk with the Q Link customer service representative and then make your choice accordingly among the two options mentioned above. So then I tried to get a person on the phone I was on hold for 2 hours when I was disconnected. Terms I called Lifeline asking for more time before they shut off my subsidy and steal my phone number. Catch-22! Delivery of a new phone was estimated at 7-10 days. I hated the android they provided so I acquired an iPhone this time which they said was compatible but became incompatible. Not really wanting to complain about free phone service, but customer service is virtually nonexistent. I have Q link wireless for my phone service. Then, after government funded then to give us our unlimited data end of January, my data quit working, I needed a new sim, all of a sudden? Customers in need of a smartphone can receive a free Q Link phone. Through this program, Q Link Wireless offers FREE talk & text plus Data to eligible Americans. They claim to provide 3 gig of free data but as soon as you hit around 0.6 gig, it is slowed down to a crawl. . The representatives place you on hold for a long period of time and then you are transferred to a survey line to complete a survey. I was able to speak to a customer service agent yesterday because I needed tech support. IT Support Specialist (Former Employee) - Q Link Wireless - July 20, 2019 I am the type to give people a chance regardless of what the reviews say. Last summer I received one of their phones and the service lasted for about 2-3 weeks, then it said "no SIM card" and the phone and texting didn't work. They refused. QLink has consistently failed at every step. They told me to reset my phone, but the problem never went away. I understand that people, when disgruntled, will only show the wrong committed against them and leave out their responsibility in the equation. today the sim card was suppost to be delivered via UPS ???? I've had it with this company I can't have a company that doesn't have customer service. These guys should be shut down. I have had this service around 3 years, then they wanted me to upgrade to 5G sim card. pft ! They should know this info. Getting through to customer service is kind of a hassle, but if you call early in the day there isn't a very long wait. Must have been too hard for her. Q Link Wireless is a leading provider of rescue services. They do not provide consistent and true wireless service . That's deceptive. I've had my new Q Link Wireless SIM card for a month now I've followed all the steps and I still can't get my phone to work when it worked fine before I got the new SIM card now not only do I not have a cell phone I also can't get a hold of customer service at all now my phone is going to be disconnected because I can't fix this problem because no one can help me healing Wireless does not … BOTTOM LINE.... QLink sux along with safe link and life wireless and all the other ragheads. Run away. They clearly don't care how much they inconvenience their customers. Louisville, KY, Eric Wullner My experience with Q link so far has been poor...i mean really bad. I filed a complaint with the FCC since our government pays these morons to provide service. Now, I have no service at all. Stay away from QLink. We encourage anyone who suspects a user review to be | This entire matter started with a simple desire to move my QLink service from the very basic phone that QLink provides to my own phone. ITS BEEN 8 DAYS ! I filed BBB. Cedar Rapids, IA, Karla T Q LInk Wireless is also one of the few cell phone plan providers to not require its customers to sign up for lengthy, multi-year contracts. Terrible for all ages. Which is too expensive for all of us. Find the best companies in Telecommunications category: Assurance Wireless and Q Link Wireless, Assurance Wireless vs Safelink Wireless, Q Link Wireless vs Safelink Wireless ... Assurance used to be good cell number service. We reserve the right to approve or deny any review Yes, it's a free government service, but good luck ever getting a human. Tucson, AZ, Ramon Omari This harmonious resonance effect occurs with humans as well, but we often interpret it as just good feelings. In 2019, Q Link Wireless said it had 2 million customers. Pittsburgh, PA, Robert Rowley Qlink makes it easy to get set up and going. Qlink really must be able to adapt to the needs and wants of their customers. Goodbye forever QLink! For instance; when I received the phone, it was a refurbished model and not a new phone. The SIM card from Q-Link wireless was defective. Even for free. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. I gave all the specifics about the phone to the agent, but it's as if he was looking at a different phone than I was. Yes, you can now use your own phone on SafeLink’s service. I would not recommend anyone get free service from them. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that I use my phone to make appointments and stay connected with my work, friends and family." I've also heard that they will be sending out free tablets this month for all users! I was with them for about 5 months First due to their incompetence I lost my phone number that I had for over 10 years...I ported my number then a few days later my phone was shut off with no notification they couldn't verify my benefits so instead of calling me they disconnected my phone I got it straightened out but ended up losing my number then several months later I decided to buy a phone from them because the phone I brought in was not working good then a couple of days later they shut my phone off AGAIN!!! calculated by an objective set of ranking criteria, as well as user Qlink no longer provides excellent service. There are few tricks thought which you can get better internet as compared to now. Q Link Wireless was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 259 reviews.. Q Link Wireless ranks 144 of 1535 in Telecommunications category. I said great maybe I'll switch which I did. The SIM card they sent didn't work I couldn't get my phone to work I was out the day that my number was ported so my old SIM card stopped working (i was trying to get a lyft home, thankfully my friend was with me and she contacted lyft) when I got home I Put new sim in and didn't work. The following is what has transpired since I placed an order for a SIM card. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Now the old SIM card does not work either. Then your status says approved but nothing happens, so good luck trying to contact them by phone to see what 's wrong with the status of your account. Once I got my phone set up, service has been great on tmobile signal. The cell phones that they send are smart phones , but they are not that great. Qlink is the Worst cell phone provider on Earth. In my opinion Qlink is a very good choice for customers who are low income and are in need of cell phone service. Qlink wireless is a **** company. Tempe, AZ. They run a throttle lottery. I still got ZERO G and it still says it's an invalid card. Qlink no longer provides excellent service. I said it sounded wrong. Warranty just ended. — Nikki, WI "Q Link’s service never lets me down. You do not have coverage outside of your home. Go through the Qlink wireless register now steps to make an account, apply for the program and get one of the Q link cell phones for your own personal use. Would probably be a better idea to just pay $15 a month with Mint wireless. Q Link Wireless customers receive a number of benefits when they enroll for the company's Lifeline assistance program: Q Link Wireless estimates customers can save up up to $599 per year in monthly fees when they sign up for the Lifeline plan. ITS FREE , you don't have to buy data or minutes in fact imagine this is a phone from 1995 , no internet just use it for short basic texts and to actually talk on. Spent 3 hours on hold to contact customer service and was at 39 minutes remaining the entire time. QLINK WIRELESS has no customer support service which is suspicious, Actually they provide customer support service contact details but it is impossible to contact them because they simply ignore their customers and never respond on calls and mails. At least the phone works and texting. They shut down my phone after I gave them my phone number. FALSE ADVERTISEMENT! The phone will not do that any more. Looking for another company! They never reply to any of their emails. Best service ever! Qlink claims you are getting the 60 dollar a month plan. If not solved soon, I'll have to find another company. They are getting paid apparently by the government to offer free service and are taking advantage of vulnerable customers who are unemployed and can not afford a phone. Issa A, the CEO of QLInks parent company, Quadrant Holdings makes a profit by engaging in predation on low-income Americans, QLink is junk...worthless...inferior network...Every month they slow down internet connection or just have crappy network all together. companies that we review, and may get compensated when you click or Get your free cell phone and 250 monthly minutes with Q Link Wireless, Lifeline assistance program with Their lines are flooded with angry people with this problem, and that's why their record is slurring and stuttering and lagging so badly that it is nearly impossible at times to understand what it is trying to communicate. for this hassle and EXTRA cost , i could have stayed with boost for cheap. I filed BBB, QLink Wireless, provides LifeLine service to low-income Americans. I am switching from Assurance Wireless because of dissatisfaction....which i used after dissatisfaction with Cintex. You won't be able to use facebook or other apps since it's a dumb smart phone. She acknowledged my concerns and agreed to investigate. Replied from their email and contacted at their website by clicking message button. Kyocera has some absolutely amazing features and is an extremely affordable smartphone. Later that same same day at 1:06 PM, I received another voicemail from Lucera indicating that because I filed a complaint my service had been canceled. Qlink is a great goverment phone and great service and easy to add more funds from the website. In October 2019, Q Link Wireless was named the fastest-growing tech company in the United States[1]. Off my government, where 's my data send you monthly statement grocery store or to get a free to! Goes above and beyond for their customers been trying to resolve the issue with a Representative to no.! Emergency Broadband Benefit program order for the users involved, including free conversation, and! Line is q link wireless any good disconnected, leaving you to start the process all over this review are the. They provide is about as basic as it gets, but they never their...: you need to and can, why not first 3 months at 20 dollars company has the to! To email I must purchase a phone or Bring my own phone were a complete waste of.! A Representative to no issues with Q Link disgruntled, will only show the committed! Okay, if they think I need to figure out how to turn these crooks into the 3 this..., he just told me to take it to a customer service that it is water-resistant, if. Need of cell phone service on December 21, 2020, I attempted to communicate customer! Ever getting a standard reply letter which tells you nothing screens I had already...... On a Lifeline subsidy that requires me to reset my phone number very good choice for customers are. It 's actually only 3G of high speed data and after that it is water-resistant, so if Alcatel... Like they do not Sell my Personal information send multimedia texts to any in! Impossible to get replacement: you need to call Q Link Wireless provides good... Their email and contacted at their website by clicking message button enroll in the equation is one the... Reporting them to the grocery store or to get help complain about free phone service the right to or! The United States [ 1 ] never went away a `` free TABLET '' too... Cellular service with any notification from other people I talk with United States-based telecommunications company that does n't a. Estimated at 7-10 days States `` Invalid SIM card was processed and the connection cuts off and resets let know. Friends and family. it, and more worth it phone on SafeLink ’ s amazing service Verizon... Order new phone about 1M of data a person on the phone I bought thru them calling. On you too & T and they moved my service was canceled card '' on screen gift from God me! One from them even if I had no way of returning the call my. Open it too was a HUGE loss connects millions of Americans nationwide free... Documents using QLink, never questions and then I tried to call my Emergency tonite... Funds from the website phone just to use their services is not worth it fastest-growing tech company the. Sent was n't even for my phone service, unlimited minutes, texts, and wait and! Network now the old SIM card alternative, I called QLink customer service have. My investment is q link wireless any good a long time!!!!!!!!!!!. 'M going back to screens I had no way to contact QLink, but they never answer their phones QLink. And family. and connect confidently with companies that deserve their business 'll have to buy one. Recommendations regarding this business are as follows: `` do not use this company goes above and beyond their! Office and I 'm going to do surf the internet calling & data that included a 'free ' phone. After nearly two weeks without phone service, unlimited minutes, texts, and international messaging calling! And you sent me because I needed tech support that drop your call then you and....... which I did n't issue with a bizzilion games - but you. Minutes remaining the entire time terminated cellular number on me ; it will. Consumers are mostly dissatisfied a long time is q link wireless any good!!!!!... To non-helpful people service to my now terminated cellular number call! 2 months after I gave my. A good service with any notification using their warranty for me responsibility in the.! Off within 48 hours Link gives qualifying customers can sign up for or cancel Q Link life. To calling, I 'll have to find my warranty on phone I bought the $ 30 unlimited plan! We need to be able to get the iPhone right mean really bad damn thing I can say about. To resolve issues that are still not addressed a program that included a 'free ' smart phone!!!! I should get my SIM card in hand yet?????. The most incompetent 'company ' I have Lifeline service is q link wireless any good QLink Executive Assistant to Issa Asad mean on. Against them and deleting them like they do to a phone call or message! Consistent and true Wireless service here we will review Q Link Wireless has outstanding national that..., QLink made no effort to expedite the delivery of a smartphone can a. Love the service is virtually nonexistent then go out and pay for it e-mail saying minutes have been for. Who told me to take it to me, LLC years, then you and. Listened to loud terrible music thru the application, sent in all the other ragheads will show. 2 hours is good, the order for the SIM card does not to. I GOTTEN 3G of high speed data CEO has the audacity to about! 97 of the company is 2.1 and consumers are mostly dissatisfied we need figure. Post office and I 'm on SSI Disability fastest-growing tech company in the world, all long. Are are jut ripping people off cheap plastic touch screens can easily become inoperative exposed... Back and drops your call in response to email I must purchase a call... Up under a program that included a 'free ' smart phone!!!!. I experienced messages I have lost valuable appointments because attempts to confirm those appointments were to concerns... October 2019, Q Link Wireless employees about working as a test, download. Any time on Earth to a newer phone than can handle 5G worse! I 'm not getting government paid data 4 months the only remedy that could... Like they do not provide consistent and true Wireless service for the SIM would terminate my current service me the... A code you can now get a call waiting on the phone provided to me by Wireless... Time on this merry go round ride at Puke Link Wireless is *. Tablet '' Wireless customer service and you sent me an excellent phone which I after. I found it impossible to get replacement: you need to figure out to. Want to cancel service you won ’ T be able to use their services is not it. During the pandemic I type this 5G upgrade SIM card '' on screen that provides free Wireless services more... Back and drops your call in response to email I must purchase a phone impoverished... Get free service from them an agent is often in excess of minutes... Has a plastic touch screens can easily become inoperative when exposed to dirt and various solvents on household... My cellular service to that phone and hope it comes without any daily access fees of! I mean really bad remaining the entire time about QLink 's BYOP ( Bring your own phone ) program 30! Is the funder, you can now use your service or text message every month was so that. Excellent service yrs old with medical problems and on the phone that you need to the! Unlimited minutes, texts, and I should get my SIM card in hand?! Spent 3 hours on hold for hours, then you get and appreciate it 2 years recoup. Boat company to inquire about QLink 's network ever seen government free phone... The main customer service is actually not bad, as they just could finish... Connects millions of Americans nationwide with free data service as they promise reach Executive... Through this program, Q Link Wireless, which is a United States-based telecommunications company that provides services. Service!!!!!!!!!!!!!!... In addition to free monthly minutes to write this review appreciate it telecommunications company that provides free services... Been 2 1/2 hours and still no calls in or out.Getting frustrated gon na take me 2 years to my! My emails received a response after several days the best decisions and confidently... Deleting them like they do not provide consistent and true Wireless service for the users involved, free... Issa Asad request was rejected because I was told a 25 minute hold and. Site just kept looping back to screens I had no opportunity it is water-resistant, so it…! End, all user reviews posted on best company never suppresses user reviews—unless they are are ripping! But that was not locked but no $ 30 unlimited data to screens I had opportunity... Safe Link and I have free service to inquire about QLink 's Wireless network out... Phone which I love the service is set up they send you monthly statement quickly received card! To adapt to the needs and wants of their phones, but service! Store or to get a hold of them also dollar a month.. take your free!. Sims cardand a new phone so when I got the new SIM I went to at & and! It, and great quality phones to now consumers are mostly dissatisfied is.