If you have any other questions and would like to speak with us directly, please feel free to call Customer Care at 1-800-387-1215. If the cable modem has more than one telephone jack (Phone 1, Phone 2), the Communicator must be plugged into the first one (Phone 1). 2. Contact Lifeline if you have questions in this regard. Note: Connecting a phone or other device is optional and not required for your Lifeline Service to work. If you want to keep a phone connected too, it’s easy to do but not required. Special Springtime Offer: First month free, free shipping and free activation. Not Now. Please check the following: Are you experiencing static on the Lifeline Communicator? If there are service interruptions on your phone service, you may not be able to place a Help Call to Lifeline. Special Promotion Offer 2021. Philips Lifeline In-Home Communicator You can this of this device as a speakerphone that connects you with the Philips Lifeline Response Center at the touch of a button. Caution: To reduce any risk of strangulation, Philips Lifeline neck cords are designed to break apart under certain conditions. The Medical Alert mobile help system requires users to carry a small handheld device that connects to a low-profile wrist button or pendant, and users can only activate the system if … Philips Lifeline (“ Lifeline”) provides You access to the information on this site (the “ Site”) subject to the following Terms and Conditions (“ … In two steps you are ready to go. For new customers only. Is your Communicator connected properly? The phone jack that is connected to the Communicator might not be working. Refer to IFU for more details. Some conditions apply. You should have a DSL filter for your wall jack (either provided by your internet service provider or purchased from an electronics store). The voice will first direct you to press the flashing reset button. Philips Lifeline, the #1 medical alert service, trusted by more than 7 million U.S. subscribers for over 40 years. To verify whether it is working or not, plug a phone into the exact phone jack that the Communicator is connected to. While the equipment for most in-home medical alert systems does not differ significantly between these two options, HomeSafe setups feature entirely different base units and pendants for the landline and cellular systems.. Offering a direct connection to the company's leading U.S.-based call center, the mobile app gives … 111 Lawrence Street, Framingham, MA 01702, © 2004-2020 Koninklijke Philips N.V. All rights reserved. Effective August 7 th, CarePartners Connect has been … This jack should be labeled as Phone 1 or Line 1. Turn your Communicator off and then back on. Connecting your Lifeline service Press the flashing orange MESSAGE button located on the top of your Home Communicator when you are ready to continue. The phone jack that is connected to the Communicator might not be working. Refer to IFU for more details. Who It’s Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. Philips Cares also has compatible mobile apps for iPhone and Android. If connected to a power strip, make sure that it is turned on. Resources. While Philips Lifeline is a well-established personal alert provider, it undoubtedly has some shortcomings. About. Pricing. For more information, please call 223-8246 x213 or use our Contact Page. For more information, please call 223-8246 x213 or use our Contact Page. Now more than ever, we all need some peace of mind. CarePartners Connect provides our healthcare partners secure on-line access to their subscriber information as well as additional marketing and operational resources. Please check the following: If so, wait until your power is restored and then test your Communicator. Philips Lifeline, the #1 medical alert service, trusted by more than 7 million U.S. subscribers for over 40 years. However, if you are connecting a phone it should be plugged into the Communicator’s Auxiliary phone jack. 6 up to 1 meter of water for 30 minutes. The Response Center will answer the call. Unplug the phone cord from the cable modem, and plug the phone cord into the Communicator’s auxiliary phone jack. Overall Rating: … Smartphone application enables seniors to remain independent, active and connected . This means customers don't have to worry about pushing their medical alert button themselves, especially … The Philips Medication Dispenser is designed to help you improve your adherence to the medication regimen prescribed by your healthcare providers. Do not plug the phone cord into the larger plug labeled Computer, Internet or Network. Log In. If not, contact your phone company. Philips Lifeline produces a newsletter for healthcare professionals with features on health and age related issues that affect seniors, especially falls. Call or Send Us a Message. Are you having telephone problems? Overall, the Philips Lifeline Medical Alert System is an excellent choice for people on a monthly budget, but the initial setup is a bit pricey. Create New Account. The system itself works great and has alerted responders to more than 200,000 falls. contact Lifeline or your representative at 1-800-387-1215 Welcome to Philips Lifeline! Poor voice quality, crackling, or low volume on your Lifeline Communicator could be happening for several reasons. Better patient outcomes and care starts here. Connect the Communicator’s phone cord into the DSL filter. It's important to note that cellular connections must be through AT&T. The Communicator does not need to be in the same room as your computer, and it does not need to be plugged into the same phone jack as your computer. If the cable modem has more than one telephone jack (Phone 1, Phone 2), the Communicator must be plugged into the first one (Phone 1). It allows you to immediately speak with a Response Associate through two-way voice communication by pressing the help button on your pendant or wristband. Philips Lifeline also sells a medication-dispensing device that, when connected to a landline phone, prompts users to take their medications at predetermined times. Not for Posting on any Public-Facing Website Not for dissemination to the public without the express written consent of Philips. If static persists, you should notify your phone company, as it does not appear that the Communicator is causing the problem. Lifeline Connections. While the medication-dispensing device can’t be paired with a medical alert system, it’s marketed as an auxiliary device that may meet the needs of … Senior Resource Connection Lifeline programs can help you maintain your independence and give your family peace of mind. Press the GRAY personal help button on your necklace or wristband as you go from room to room. The Lifeline Personal Help Button connects you to a trained personal response associate. Caution: To reduce any risk of strangulation, Philips Lifeline neck cords are designed to break apart under certain conditions. For one, their systems don’t offer caregiver tracking services, which is an important feature for many seniors and their loved ones. 1-800-LIFELINE. Check to see if the Communicator is connected to an extension cord or a power strip. Create New Account. Customer Support. Philips Lifeline produces a newsletter for healthcare professionals with features on health and age related issues that affect seniors, especially falls. Is the black power cord tightly plugged into the back of your Communicator and into your power outlet? We would like to remind you that our Response Center is staffed 24-hours-a-day, 365 days a year by dedicated Lifeline Personal Response Associates whose sole responsibility is your wellbeing and safety. Connecting your Lifeline service Press the flashing orange MESSAGE button located on the top of your Home Communicator when you are ready to continue. The simplest ways to purchase a Philips Lifeline system are through the company’s website or over the phone, as the full systems aren’t available in brick and mortar stores. Plug the DSL filter directly into the telephone wall jack. Note: Connecting a phone or other device is optional and not required for your Lifeline Service to work. Why does my Lifeline Communicator have poor voice quality? Mon-Fri: 8am to 8pm, Sat & Sun: 9am to 5pm ET. The cost of a Philips Lifeline system will depend on several factors, most importantly, whether or not the wearer uses a landline or cell phone connection. Other fees and taxes may apply. The Communicator does not need to be in the same room as your computer, and it does not need to be plugged into the same phone jack as your computer. We’ll show you the simple steps for connecting your Communicator to your home phone line and how to connect your phone as well (optional). We are confident our services will provide you with peace of A prescription for health risk. It is never sold to or shared with third … Feedback. Special Promotion Offer 2021. A flashing light on your HELP button indicates you have coverage in that room. Plug your telephone cord into the Communicator’s auxiliary phone jack. 3 With GoSafe, coverage outside the home is provided where AT&T wireless network coverage is available. Plug your computer’s phone cord directly into the Communicator’s auxiliary phone jack. The cost of a Philips Lifeline system will depend on several factors, most importantly, whether or not the wearer uses a landline or cell phone connection. Here’s how we are … Plug your telephone cord into the Communicator’s auxiliary phone jack. 340 people like this. It is important that you contact us using the telephone plugged into the Communicator. Helpful Tips: While making any adjustments to your Communicator, it is recommended that you turn it off. If you are not sure, push it in tightly on either side. Resources. Your GoSafe 2 relies on a connection to a third party cellular provider. The $29.95 option for HomeSafe landline service is available to new customers only. Philips Lifeline's fall detection feature, AutoAlert, uses smart sensors to identify a fall and automatically send an alert to Philips Lifeline if a fall is detected. Philips’ Lifeline with AutoAlert System adds fall protection to your Lifeline service … To check: Please note that your Communicator could look slightly different than the one shown here, but it will connect the same way. * By providing links to these resource websites Philips Cares does not guarantee, approve, or endorse the information or products available on the websites. For HomeSafe and GoSafe wireless service: A customer phone number is required to enroll in the service. If the phones in your house have static, that is a good indication that your phone service needs to be checked. However, if you are connecting a phone it should be plugged into the Communicator’s Auxiliary phone jack. Your Communicator is now plugged in.” NOTE: Your Lifeline unit should not be connected through your telephone, a phone splitter, an answering machine, or any other device. Make sure that your Communicator isn’t near any electronic devices (e.g., a cell phone or a cordless phone that’s not plugged into the Communicator). 2. It will then check the power and … If able, users should always push their button when they need help. After making adjustments, you can then turn your Communicator back on and test it. Please check the following: Please turn your Communicator on by locating the on/off switch on the back of it. All rights reserved. Plug the DSL filter directly into the telephone wall jack. If static persists, you should notify your phone company, as it does not appear that the Communicator is causing the problem. Three of these devices have an automatic fall detection feature. Plug the Communicator’s phone cord into the telephone jack on the cable modem. Be prepared and confident with Philips Lifeline, you have access to help 24/7/365. phone service? After making adjustments, you can then turn your Communicator back on and test it. Your Communicator will not work unless it is connected to a working phone source. Choosing a medical alert service doesn't have to be overwhelming. If the phones in your house have static, that is a good indication that your phone service needs to be checked. While making any adjustments to your Communicator, it is recommended that you turn it off. 6. ... Philips LifeLine has a longstanding deal with AARP: Members can save 15 percent on monthly medical alert service. Community See All. Cable modem without phone If the user doesn’t take their medications as scheduled, Philips can alert a caregiver. Plug the Communicator’s phone cord into the telephone jack on the cable modem. "Both Philips ACG, with its Lifeline Personal Emergency Response services, and Connect America have a rich history of innovation and delivering customer value. Photos. Connect the Communicator’s phone cord into the DSL filter. However, if you are connecting a phone it should be plugged into the Communicator’s Auxiliary phone jack. Philips Cares: Philips Lifeline products come with access to Philips Cares. Unplug your telephone cord from the wall jack. Some devices are built with fall alert detection to place a call in case of an emergency automatically. Philips Lifeline has four main devices, two for home use and two for outdoors. Click here. Note: Connecting a phone or other device is optional and not required for your Lifeline Service to work. Marketing Inquiries (Brochures): 508-988-1497. Your Philips Lifeline Service. BALA CYNWYD, Penn. Please subscribe to our Lifeline Connections for the Professional newsletter to receive the current issue by mail. Save . All you do is plug your Communicator’s power cord into a wall outlet, and your system’s ready to go. If so: Is the volume on your Communicator very low? However, if you are connecting a phone it should be plugged into the Communicator’s Auxiliary phone jack. However, if you are connecting a phone it should be plugged into the Communicator’s Auxiliary phone jack. Philips Cares: Philips Cares is the new caregiving management app used to support the Philips Lifeline system. You should have a DSL filter for your wall jack (either provided by your internet service provider or purchased from an electronics store). The Associate will make voice contact, review the individual's personal and medical file, access … Other fees may apply. Available at locally participating programs. These operators undergo over 80 hours of professional training when first hired, as well as ongoing company training to ensure … In a few easy steps, set up your HomeSafe system to experience 24/7, fast, easy access to the Philips Lifeline Response Center. Despite the excellent product, customer service seems to be hit or miss when it comes to pricing, canceling service or asking questions. We will walk you through the options and schedule a visit to provide the necessary equipment. © Koninklijke Philips N.V., 2004 - 2020. Be there, even when you can’t be there. Not sure which Philips Lifeline medical alert solution is right for … Andover, Mass., USA – Royal Philips (NYSE: PHG, AEX: PHIA) introduces the Philips Lifeline response app, the company's latest innovation designed to empower seniors to live … Page 1 Collateral Standards for the Philips Lifeline Cordless Phone Communicator IMPORTANT SAFETY INSTRUCTIONS equipment generates, uses and can radiate radio frequency energy and, if not installed and used in When using your telephone equipment, basic accordance with the instructions, may cause harmful safety precautions should always be followed to interference to radio communications. If you have cable phone service, you will have a modem in your house. Confirm that your Communicator is plugged into a working power outlet not controlled by a wall switch. 5 GoSafe 2 coverage inside and outside the home is provided where AT&T wireless network coverage is available. 1-800-387-1215. We were the first to provide a medical alert service in North America and are still #1. Connect America.com, LLC, a nationally recognized leading innovator in connected health solutions, announced today that it has signed a definitive agreement to … or. t. Confidential Draft for Agency Submission Only. Subject to change without notice. You can also share pictures and notes with the care circle team. Note: Connecting a phone or other device is optional and not required for your Lifeline Service to work. Minimum stay on service may be required. First, you will be asked to create a care circle which is a group of family and friends who actively participate in your loved one's care. Click here to visit the main Lifeline site . This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the … It’s your freedom. Plug your computer’s phone cord directly into the Communicator’s auxiliary phone jack. Advanced Search. Unplug your telephone cord from the wall jack. Adjust the volume using the control switch on the side of your Communicator. If you unplugged your phone from the wall jack during the previous step, then plug the cord from your phone into the purple jack at the back of the Voice Extension. To connect your Communicator through your home phone line, all you need is a power outlet and a phone jack. 6 up to 1 meter of water for 30 minutes. Search Crunchbase. Click here to learn moreabout CarePartners Connect or enroll now. There is a microphone on the bottom of your Communicator and you should verify that nothing is blocking it. For HomeSafe Standard and HomeSafe with AutoAlert only. Your Communicator and cable modem should be installed in the same room. Depending on your setup, you may need to plug the Communicator directly into Line 1/Phone 1 of the modem. Philips Cares in only available to certain current Philips Lifeline customers. Download a brochure. Wireless connection: Two-way voice via: In-Home Communicator: In-Home Communicator: Help Button: NO Equipment Charge (up front) Self-Testing Unit : 24/7 access to Canadian based Response Center: Month-to-month billing: Professional Installation: Complete equipment warranty & maintenance: It’s your life. Without an AARP discount or other deal, LifeLine activation costs $50 for at-home systems and $99.95 for GoSafe 2. Verify whether it is turned on check: note: connecting a phone it should be plugged into the filter! But it is important that you contact us using the telephone plugged into the exact phone jack, AR Facebook! Lifeline CarePartners connect Terms and conditions for use Last modified: January 26 2009. Connect or enroll now marketing and operational resources Posting on any Public-Facing Website not for Posting on Public-Facing. 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